Privacy Policy & Data Protection

1. Introduction & Data Controller

Pinion Watch Company Ltd ("we", "us", "our") is dedicated to safeguarding the privacy and personal data of our customers, website visitors, and horology collectors. This Privacy Policy sets out how we collect, process, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Pinion Watch Company Ltd (Registration Number: 08642195) is registered with the Information Commissioner's Office (ICO) in the United Kingdom. Our registered office is located at The Old Forge, Reading Road, South Oxfordshire, RG9 4AH, United Kingdom.

2. Categories of Personal Data Collected

When you interact with our website, request a workshop allocation, or contact our horology concierge, we may collect the following categories of information:

• Identity & Contact Details: Title, full legal name, telephone number, email address, postal address, and delivery postcode.
• Transaction & Order Information: Allocation reference numbers, preferred strap configuration, serial number registrations, and dispatch confirmations.
• Technical & Telemetry Data: IP address, browser type, operating system, time zone setting, and analytical referral parameters.

3. Legal Bases for Processing

We process your personal data under the following legal bases recognized by the UK GDPR:

• Contractual Necessity (Article 6(1)(b)): To verify, process, and dispatch your allocated timepiece, as well as provide after-sales warranty services.
• Legal Obligation (Article 6(1)(c)): To maintain statutory accounting and VAT records in accordance with HM Revenue & Customs regulations.
• Legitimate Interests (Article 6(1)(f)): To improve our horological offerings, secure our systems against fraudulent transactions, and manage communications.

4. Data Retention & Security

Personal data is retained only for as long as necessary to fulfil the purposes for which it was gathered, including warranty tracking for up to 6 years following delivery. We implement robust physical, electronic, and managerial safeguards to protect your personal details from unauthorised access, alteration, or disclosure.

5. Your Statutory Rights

Under UK data protection law, you hold rights to access, rectify, or request erasure of your data, as well as object to processing. To exercise your rights, contact our Data Protection Officer at [email protected].